At Club Viva Hotel, we place sustainability at the core of our business strategies. Our sustainability policy, which covers areas such as the economy, governance, environment, culture, human rights, health, and safety, aims to provide long-term benefits to both our guests and employees. Our goal is to operate as a responsible and ethical business by preserving natural resources, ensuring the well-being of our community and employees, and maintaining our operations responsibly.

  1. Economy
    • Responsible Business Practices: We adopt fair, transparent, and ethical business practices to ensure financial sustainability. We collaborate with local businesses and purchase products and services from regional suppliers to support the local economy.
    • Innovation and Efficiency: We continuously seek innovative solutions, increase efficiency in resource use, reduce costs, and optimize business profitability.
    • Long-Term Value: We develop sustainable business models to create long-term value for our guests, employees, and shareholders.
  2. Governance
    • Ethics and Transparency: We prioritize ethical values and transparency in our management processes. We are meticulous in fulfilling our responsibilities to all our stakeholders.
    • Corporate Governance: We establish an effective corporate governance structure, set sustainability goals, and regularly evaluate our performance to achieve these goals.
    • Sustainable Supply Chain: We encourage our suppliers to act in accordance with sustainability principles and prioritize these principles in our collaborations.
  3. Environment
    • Conservation of Natural Resources: We minimize our environmental impact by using energy, water, and other natural resources efficiently. We prioritize the use of renewable energy sources.
    • Waste Management: We implement comprehensive waste management systems to minimize waste production, promote recycling, and manage environmentally harmful waste.
    • Biodiversity Conservation: We participate in efforts to protect biodiversity and minimize the negative impacts of our activities on local ecosystems.
  4. Culture
    • Cultural Sensitivity: We increase cultural awareness among our employees and guests and organize events to preserve and promote local cultures.
    • Community Engagement: We collaborate with local communities, support social and cultural projects, and contribute to efforts to preserve cultural heritage for future generations.
  5. Human Rights
    • Respect for Human Rights: Our business ethics standards require respect for human rights from our employees and business partners. We protect the fundamental rights of our employees and provide equal opportunities.
    • Employee Well-being: We take all necessary measures to ensure a healthy, safe, and fair working environment for our employees. We enforce a zero-tolerance policy against discrimination, bullying, and harassment in the workplace.
    • Child Rights: We are committed to combating child labor and forced labor, ensuring these practices are prevented in our supply chain.
  6. Health and Safety
    • Safe Working Environment: The safety of our employees is our top priority. We ensure compliance with health and safety standards in all workplaces and conduct regular training and inspections.
    • Guest Safety: We implement comprehensive safety measures to provide our guests with a safe and healthy environment. We develop emergency plans and ensure these plans are regularly reviewed.
    • Health Promotion: We organize healthy living programs and activities to promote the physical and mental health of our employees and guests.
  7. Social Responsibility
    • Community Contribution: We build strong relationships with the communities we operate in and contribute to the development of local communities. We participate in social responsibility projects and organize programs to support disadvantaged groups.
    • Education and Awareness: We educate both our employees and guests about sustainability, raising awareness of environmental and social responsibility.
  8. Quality Management
    • Continuous Improvement: We constantly review our service quality and make improvements based on guest feedback. We operate in accordance with quality standards.
    • International Standards: We operate in compliance with international quality and food safety standards such as ISO 9001 and ISO 22000.
  9. Risk and Crisis Management
    • Risk Assessment: We identify potential risks in advance and develop strategies to minimize the negative impacts of these risks.
    • Crisis Management: We create crisis management plans and conduct regular drills to respond quickly and effectively in case of potential crises.
  10. Accessibility
    • Ease of Access: We ensure that all areas of our hotel are accessible to everyone. We make necessary arrangements for guests with disabilities and ensure our staff is trained in this regard.
    • Inclusive Service: We provide services considering the different needs of our guests, aiming for everyone to have an equally high-quality experience.

In conclusion, as Club Viva Hotel, we are committed to operating responsibly by protecting our environment, supporting our cultural heritage, and adding value to all our stakeholders through our sustainability policy. We regularly review this policy and take the necessary steps to achieve our sustainability goals.